Help! Car Dealership Sold Me a Bad Car – Now What?


Help! Car Dealership Sold Me a Bad Car - Now What?

The state of affairs entails a client transaction the place a motorcar, acquired from a licensed vendor, reveals important defects or fails to satisfy cheap requirements of high quality and efficiency shortly after buy. This will manifest as mechanical failures, security hazards, or undisclosed pre-existing circumstances that render the automobile unreliable or unsafe for operation. For instance, a not too long ago bought used automotive would possibly expertise repeated engine malfunctions or require in depth repairs resulting from hidden structural injury.

This example holds appreciable significance because of the potential monetary burden positioned on the patron, the protection dangers related to working a substandard automobile, and the authorized implications surrounding client safety legal guidelines and vendor duty. Traditionally, such disputes have led to the event and refinement of “lemon legal guidelines” designed to safeguard shoppers in opposition to faulty automobile purchases and supply avenues for recourse. The presence of clear laws and avenues for redress ensures a fairer market for each patrons and sellers.

The next evaluation will delve into the particular authorized rights of a purchaser in such a state of affairs, accessible choices for dispute decision, documentation wanted to assist a declare, and potential methods for attaining a passable consequence.

1. Breach of Guarantee

The state of affairs of a dealership promoting a faulty automobile usually hinges on the authorized idea of breach of guarantee. This happens when the automobile fails to satisfy the requirements promised by the vendor, both explicitly by means of a written guarantee or implicitly by means of the assumed ensures of merchantability and health for a selected function. The presence of great defects shortly after buy, similar to engine failure, transmission points, or recurring security hazards, strongly suggests a breach. Take into account the case of a household that bought a “licensed pre-owned” minivan, solely to find in depth rust injury hidden beneath a recent coat of paint. The dealership’s declare of certification, implying a sound automobile, straight contradicted the automobile’s true situation, constituting a transparent breach of guarantee.

The sensible significance lies within the authorized recourse accessible to the customer. A breach of guarantee declare can function the inspiration for demanding repairs, alternative, or perhaps a full refund. Nevertheless, proving the breach requires meticulous documentation, together with the unique buy settlement, guarantee paperwork, restore orders, and professional opinions. The power to reveal that the defects existed on the time of sale, or emerged shortly thereafter resulting from a pre-existing situation, strengthens the declare significantly. With out this proof, the customer faces an uphill battle in opposition to the dealership’s potential defenses.

In essence, the connection between a faulty automobile sale and breach of guarantee is trigger and impact. The sale of a automobile not assembly the implied or expressed requirements creates the breach. Efficiently navigating this example requires understanding the nuances of guarantee regulation, diligent record-keeping, and a willingness to pursue accessible authorized choices. The presence of a breach empowers the customer, offering a authorized pathway to hunt redress for the monetary and emotional misery attributable to the faulty automobile.

2. Client Safety Legal guidelines

When a motorcar proves to be essentially flawed shortly after buy, the customer usually feels deserted, left to grapple with unexpected bills and compromised security. Nevertheless, woven into the material of the authorized system are client safety legal guidelines, particularly designed to supply a security web in such conditions. These legal guidelines, constructed on the rules of equity and transparency, stand as a bulwark in opposition to unscrupulous gross sales practices and faulty merchandise.

  • “Lemon Legal guidelines” and Faulty Car Statutes

    These legal guidelines, enacted in lots of jurisdictions, present recourse for patrons of latest autos that repeatedly fail to satisfy high quality requirements after an inexpensive variety of restore makes an attempt. Think about a single mother or father counting on their new automotive for work and childcare, solely to face fixed breakdowns and unfulfilled guarantees from the dealership. Lemon legal guidelines, on this state of affairs, provide the potential of a automobile alternative or a full refund, mitigating the monetary devastation and restoring the customer’s skill to reliably transport their household. Such statutes underscore the precept that producers and dealerships bear a duty to make sure the standard of their merchandise.

  • Implied Guarantee of Merchantability

    This authorized precept dictates {that a} automobile, when offered, should be match for its supposed function offering secure and dependable transportation. This guarantee exists robotically, no matter whether or not it is explicitly said within the gross sales settlement. Take into account a retired couple buying a used truck for gentle hauling, solely to find extreme engine issues inside weeks of the acquisition. The implied guarantee of merchantability offers a foundation for claiming that the truck was not “match for function,” giving the couple grounds to hunt compensation for repairs or rescission of the sale. This safety ensures that even used autos should meet a fundamental customary of performance.

  • Fact in Lending Act (TILA) and Truthful Credit score Reporting Act (FCRA)

    Usually, automobile purchases contain financing, and these federal legal guidelines safeguard shoppers from predatory lending practices and inaccuracies in credit score reporting. Envision a younger graduate, pressured into accepting a high-interest mortgage for a automobile riddled with undisclosed points, solely to seek out their credit score rating broken by the dealerships misleading reporting. TILA requires lenders to reveal the true value of credit score, whereas FCRA ensures the accuracy and equity of credit score studies. These legal guidelines present essential protections in opposition to monetary exploitation in the course of the automobile buying course of.

  • State Unfair and Misleading Acts and Practices (UDAP) Legal guidelines

    These state-level statutes prohibit companies from partaking in unfair, misleading, or fraudulent practices. Take into account a state of affairs the place a dealership knowingly conceals a automobile’s accident historical past or falsely advertises its options. UDAP legal guidelines empower shoppers to pursue authorized motion in opposition to such misconduct, searching for damages for the monetary hurt suffered. These legal guidelines present a broad umbrella of safety in opposition to a spread of unethical enterprise ways generally encountered within the automotive trade.

These client safety legal guidelines act as crucial safeguards for automobile patrons dealing with the implications of a faulty buy. When a dealership sells a substandard automobile, these legal guidelines present a framework for searching for redress, guaranteeing that customers will not be left completely susceptible within the face of unfair enterprise practices. They function a reminder that the acquisition of a automobile ought to be grounded in transparency, honesty, and the expectation of an inexpensive customary of high quality.

3. Documentation Significance

The narrative surrounding the sale of a faulty automobile usually unfolds as a conflict between a client’s phrase and a dealership’s denial. On this enviornment, documentation emerges not merely as a formality, however as the patron’s defend and sword. It transforms a subjective grievance into an goal document, a verifiable account that may face up to scrutiny. The state of affairs of a dealership promoting a problematic automobile units in movement a series of occasions the place the meticulous gathering and preservation of proof turn into paramount. With out it, the customer’s declare dangers changing into misplaced in a sea of ambiguity. Think about Mrs. Davison, who repeatedly introduced her newly bought SUV again to the dealership for engine hassle. Every time, the service advisor supplied assurances and carried out what gave the impression to be minor repairs. Nevertheless, Mrs. Davison diligently saved copies of each work order, every detailing the continued engine points. Months later, when the engine lastly failed fully, these paperwork turned invaluable, portray a transparent image of the recurring issues and the dealership’s failure to deal with them successfully. With out this paper path, her declare for a alternative automobile would have been considerably weaker.

Take into account the sensible significance of a rigorously maintained document. The acquisition settlement, guarantee paperwork, restore orders, communication logs, and impartial inspection studies every function a bit of the puzzle. Every defect, every restore try, every dialog with dealership workers contributes to a whole narrative. This documentation serves a number of functions. Firstly, it establishes a transparent timeline of occasions, demonstrating the persistence and severity of the automobile’s issues. Secondly, it offers goal proof to assist a declare in opposition to the dealership, bolstering the customer’s negotiating place. Thirdly, within the occasion of authorized motion, it kinds the inspiration of the customer’s case, permitting attorneys to construct a compelling argument for compensation or automobile alternative. Mr. Henderson, a sufferer of a “lemon” buy, documented each interplay with the dealership, even saving textual content messages and emails. When the case went to arbitration, his complete data proved instrumental in securing a good consequence, demonstrating the facility of meticulous documentation.

In essence, when a automotive dealership sells a flawed automobile, the next battle for decision is commonly gained or misplaced primarily based on the energy of the documentation. The act of meticulously recording each element transforms the customer from a disgruntled buyer right into a claimant armed with irrefutable proof. Whereas the sale of a faulty automobile is unlucky, the absence of thorough documentation will be catastrophic, leaving the customer susceptible and with out recourse. The lesson is obvious: on the planet of automotive transactions, paper is energy.

4. Negotiation methods

The unlucky realization {that a} automotive dealership offered a faulty automobile marks the start of a difficult course of, one the place negotiation emerges as a crucial instrument. The power to navigate discussions successfully with the dealership can usually decide the end result, doubtlessly resulting in a passable decision with out resorting to pricey authorized battles. Negotiation, on this context, shouldn’t be merely about haggling; it is a strategic train in communication, persuasion, and compromise aimed toward attaining a good consequence.

  • Establishing a Place of Power

    Previous to partaking in negotiations, it’s crucial to assemble all related documentation buy agreements, guarantee data, restore orders, and impartial inspection studies. Presenting a well-organized and documented case demonstrates seriousness and data of rights. Take into account the occasion of Mr. Reynolds, who, upon discovering extreme transmission issues in his not too long ago bought truck, compiled a complete file. Armed with this documentation, he entered negotiations with the dealership, clearly outlining the automobile’s defects and the breach of guarantee. The dealership, confronted with irrefutable proof, was extra inclined to interact in critical discussions, finally agreeing to cowl the price of a brand new transmission.

  • Figuring out Dealership’s Motivations

    Understanding the dealership’s underlying motivations can considerably affect negotiation methods. Is the dealership involved about its status? Are they desperate to keep away from damaging publicity or potential authorized motion? Figuring out these components permits one to tailor the strategy accordingly. Mrs. Thompson, after experiencing persistent engine points along with her new sedan, realized that the dealership was notably delicate about its buyer satisfaction scores. By subtly highlighting the potential for damaging on-line opinions, she was in a position to persuade the dealership to supply her a buyback choice, avoiding additional injury to their status.

  • Exploring Choices for Decision

    Negotiation shouldn’t be a zero-sum recreation; exploring varied choices for decision can result in mutually acceptable outcomes. As a substitute of demanding a full refund, think about various options similar to prolonged warranties, automobile replacements, or compensation for diminished worth. A younger couple, dealing with recurring electrical issues of their newly acquired SUV, initially sought a full refund. Nevertheless, after discussing the matter with the dealership, they agreed to just accept an prolonged guarantee and a free improve to the next trim degree. This compromise allowed them to retain the automobile they appreciated whereas mitigating the danger of future restore prices.

  • Sustaining a Skilled Demeanor

    Whereas frustration and anger are comprehensible reactions to buying a faulty automobile, sustaining knowledgeable and respectful demeanor all through the negotiation course of is crucial. Aggressive or accusatory language can shortly derail discussions and escalate tensions. Remaining calm and targeted on the information will increase the probability of reaching a optimistic decision. Mr. Davies, regardless of dealing with quite a few mechanical issues along with his new pickup truck, approached the dealership with a peaceful and rational method. He clearly articulated his considerations, listened attentively to their responses, and labored collaboratively to discover a resolution. His composed strategy fostered a constructive dialogue, finally ensuing within the dealership agreeing to cowl the price of all needed repairs.

In essence, when a automotive dealership sells a automobile that proves to be problematic, the power to successfully negotiate turns into paramount. By establishing a place of energy, understanding the dealership’s motivations, exploring varied choices for decision, and sustaining knowledgeable demeanor, the customer can considerably improve their possibilities of attaining a good and passable consequence. Negotiation, on this context, shouldn’t be merely a battle of wills, however a strategic course of that requires preparation, communication, and a willingness to seek out frequent floor.

5. Authorized treatments

The state of affairs unfolds usually with a way of betrayal. A contract, perceived as a assure of dependable transportation, transforms right into a supply of frustration and monetary pressure when a automotive dealership sells a faulty automobile. The preliminary optimism provides approach to a stark realization: the promised safety is an phantasm, and the customer is left with a automobile that fails to satisfy even fundamental requirements. The connection to authorized treatments arises not as a primary alternative, however as a needed recourse when all different avenues of decision have been exhausted. It’s the consequence of a damaged settlement, the authorized system providing a path to justice the place voluntary cooperation has failed. The significance of authorized treatments lies of their skill to implement accountability, guaranteeing that dealerships can not revenue from promoting substandard autos with out dealing with penalties. A retired instructor, for instance, bought a “licensed pre-owned” sedan, solely to expertise repeated engine failures inside weeks. The dealership, after a number of unsuccessful restore makes an attempt, refused to supply additional help. With assistance from an legal professional, the instructor pursued authorized treatments, finally securing a settlement that lined the price of repairs and compensated for the diminished worth of the automobile. This highlights the sensible significance of understanding one’s authorized choices in such conditions.

Take into account the choice, a world with out accessible authorized treatments. On this hypothetical state of affairs, unscrupulous dealerships might function with impunity, promoting faulty autos to unsuspecting patrons with out concern of repercussion. The impression could be far-reaching, eroding client confidence and making a market rife with unfair practices. The existence of “lemon legal guidelines” and different client safety statutes serves as a deterrent, encouraging dealerships to uphold their obligations and stopping the widespread exploitation of car patrons. Moreover, authorized treatments lengthen past monetary compensation. They’ll additionally embody automobile replacements, buybacks, and courtroom orders compelling dealerships to stick to their contractual obligations. A single mom, struggling to make ends meet, discovered herself saddled with a minivan that had been concerned in a significant accident, a reality the dealership had hid. By way of authorized motion, she obtained a courtroom order forcing the dealership to rescind the sale and return her cash, permitting her to buy a secure and dependable automobile for her kids. This underscores the multifaceted nature of authorized treatments and their capability to supply complete reduction to those that have been wronged.

Finally, the connection between a faulty automobile buy and authorized treatments is one in every of trigger and impact, breach and recourse. When a automotive dealership fails to uphold its obligations and sells a automobile that doesn’t meet cheap requirements of high quality, the authorized system offers a way for the customer to hunt redress. Whereas the pursuit of authorized treatments is usually a complicated and time-consuming course of, it’s a important element of a good and simply market, guaranteeing that customers are protected against misleading practices and that dealerships are held accountable for the standard of the merchandise they promote. The problem lies in navigating the authorized panorama successfully, understanding one’s rights, and constructing a compelling case supported by thorough documentation. On this context, authorized treatments stand as a remaining safeguard, a pathway to justice when all different choices have been exhausted, restoring a way of equity and accountability to the automotive market.

6. Resale worth impression

The handshake finalized the deal. Keys exchanged, possession transferred. But, lurking beneath the floor of that transaction lay a hidden actuality: the autos compromised situation. Months later, the proprietor, searching for to commerce up, encountered the stark reality the automobile, as soon as an emblem of freedom, was now a legal responsibility. A mechanic’s discerning eye uncovered the hid injury, the poorly executed repairs, the telltale indicators of a automobile burdened by a previous the dealership had conveniently omitted. This revelation triggered a cascade of penalties, essentially the most rapid being a dramatically decreased trade-in provide. The dream of a more recent mannequin light, changed by the bitter style of deception. The preliminary pleasure of car possession morphed right into a long-term monetary burden, a relentless reminder that the preliminary buy worth was only the start of the expense.

The diminished resale worth acts as a tangible marker of the preliminary transgression. Its not merely a hypothetical loss; it is actual cash, vanished because of the dealership’s actions. Take into account the case of Ms. Evelyn, who found her like-new SUV had been in a significant accident, skillfully hid earlier than the sale. When she tried to promote it, potential patrons recoiled upon studying the reality, providing a pittance in comparison with the automobile’s e-book worth. The accident, although expertly masked, had left its imprint, not simply on the metallic however on the automobile’s value. It is a story repeated numerous occasions, a testomony to the enduring impression of a flawed automobile on its subsequent marketability. The impression extends past the rapid monetary loss. It additionally impacts the homeowners skill to safe future loans or investments, because the decreased asset worth can negatively impression their total monetary profile.

The lengthy shadow of that preliminary flawed transaction extends far past the dealership’s lot. The diminished resale worth turns into a relentless reminder of the deception, a monetary anchor weighing down future alternatives. The teachings are clear: thorough pre-purchase inspections are non-negotiable, and the potential long-term monetary penalties of shopping for a faulty automobile are important and enduring. Defending oneself from this state of affairs requires vigilance, analysis, and a willingness to stroll away from a deal that appears too good to be true. The pursuit of dependable transportation shouldn’t rework right into a protracted monetary ordeal; data and warning are the customer’s greatest protection.

Regularly Requested Questions Concerning the Buy of a Faulty Car

The highway to rectifying the state of affairs after buying a substandard automobile from a dealership can seem daunting. Listed here are some frequent questions and solutions to make clear this course of.

Query 1: What constitutes a “unhealthy automotive” in a authorized sense after a dealership transaction?

The authorized definition usually facilities round breaches of guarantee or violations of client safety legal guidelines. A automobile exhibiting important defects that impair its security, performance, or worth shortly after buy, and after cheap makes an attempt at restore have failed, could also be deemed a “unhealthy automotive.” The particular standards are outlined by state lemon legal guidelines and different client safety statutes. A latest graduate, happy with lastly proudly owning a brand new automotive, quickly found that the engine continuously stalled, and the dealership couldn’t resolve the difficulty after a number of makes an attempt. This state of affairs, sadly, illustrates a automobile assembly the definition of a “unhealthy automotive.”

Query 2: What rapid steps ought to be taken upon discovering a significant defect in a not too long ago bought automobile?

Doc every thing. Meticulously document the date of discovery, the character of the defect, and any communications with the dealership. Retain all paperwork, together with the acquisition settlement, guarantee paperwork, and restore orders. Then, formally notify the dealership in writing of the difficulty, clearly stating the intent to hunt redress if the issue stays unresolved. A meticulous document usually makes the distinction in a profitable decision. A involved mother or father, buying a minivan for household outings, realized the brakes have been defective simply days after driving off the lot. Documentation of this concern and notification to the dealership was important.

Query 3: Are “licensed pre-owned” autos exempt from client safety legal guidelines?

Completely not. The “licensed” designation implies the next customary of high quality and reliability, doubtlessly making a better expectation of efficiency underneath guarantee. In actual fact, the “certification” might create an categorical guarantee past the implied guarantee of merchantability. A retired veteran, trusting within the “licensed” label, bought a used truck, solely to seek out rust injury. The certification did not absolve the dealership of its obligations.

Query 4: Is it at all times needed to rent an legal professional to resolve a dispute with a automotive dealership?

Not essentially, however it’s usually advisable. Easy circumstances involving minor repairs is likely to be resolved by means of direct negotiation or mediation. Nevertheless, complicated circumstances involving important monetary losses, security hazards, or persistent vendor resistance usually profit from authorized illustration. An skilled legal professional can navigate the authorized complexities, shield your rights, and advocate in your behalf. A younger couple, overwhelmed by the dealerships’ unwillingness to acknowledge a defective transmission, sought authorized counsel. The attorneys involvement proved essential in securing a good settlement.

Query 5: What if the acquisition settlement accommodates an “as is” clause? Does this negate all authorized recourse?

An “as is” clause sometimes waives the implied guarantee of merchantability, but it surely doesn’t essentially negate all authorized recourse. The client should still have grounds for a declare if the dealership engaged in fraud, misrepresentation, or violated different client safety legal guidelines. An “as is” clause doesn’t shield a dealership that knowingly conceals a significant defect. A school scholar, lured by an inexpensive worth, bought a automobile with an “as is” settlement. Weeks later, the automotive proved to have a salvaged title, a element the dealership had hidden. The “as is” clause didn’t shield the dealership from the fraud.

Query 6: What are the everyday treatments accessible to a purchaser of a faulty automobile?

Treatments can fluctuate relying on the jurisdiction and the specifics of the case. Frequent treatments embody repairs, automobile alternative, buybacks (refund of the acquisition worth), and compensation for consequential damages (similar to rental automotive bills). The purpose is to make the customer entire, restoring them to the monetary place they might have been in had the automobile been as represented. A single mom, deceived into buying a automobile with a tampered odometer, sought compensation for the autos decreased worth and the emotional misery attributable to the dealerships fraudulent act.

In abstract, understanding the authorized framework and documenting each step is essential. The burden is on the customer to take acceptable actions.

The next part will talk about steps to forestall such points.

Safeguarding Towards a Faulty Car Buy

The narrative of buying a essentially flawed automobile from a dealership usually begins with optimism and belief, solely to descend into frustration and monetary pressure. Avoiding this predicament requires vigilance and knowledgeable decision-making, turning the tables on potential deception and safeguarding in opposition to future remorse.

Tip 1: Conduct a Thorough Pre-Buy Inspection: A cursory look across the automotive lot affords inadequate safety. Procure the providers of a certified, impartial mechanic to conduct a complete inspection of the automobile earlier than finalizing the acquisition. This proactive step can reveal hidden defects, structural injury, or mechanical points that the dealership would possibly deliberately or unintentionally overlook. Think about a meticulous mechanic discovering body injury hid beneath a recent coat of paint on a seemingly pristine SUV. This early detection might save hundreds in future repairs and forestall a doubtlessly unsafe automobile from ending up in a household’s arms.

Tip 2: Scrutinize the Car Historical past Report: A automobile historical past report, similar to these supplied by Carfax or AutoCheck, offers useful insights right into a automobile’s previous, together with accident data, title points, odometer discrepancies, and restore historical past. A clear report, whereas not a assure, considerably reduces the danger of buying a automobile with hidden issues. Ponder a cautious purchaser uncovering a salvaged title lurking in a automobile historical past report, a purple flag that instantly terminated the sale and prevented a doubtlessly catastrophic monetary mistake.

Tip 3: Perceive the Guarantee Protection: Fastidiously overview the phrases and circumstances of any warranties supplied by the dealership, paying explicit consideration to the period of protection, what is roofed, and what’s excluded. A complete guarantee can present a security web in opposition to surprising repairs, mitigating the monetary impression of latent defects. Visualize a automobile proprietor, spared from a hefty restore invoice because of a transparent understanding of their guarantee protection, a testomony to the facility of due diligence.

Tip 4: Safe All Guarantees in Writing: Verbal assurances from a salesman maintain little weight in a authorized dispute. Be certain that any guarantees made by the dealership, similar to particular repairs or upgrades, are clearly documented within the buy settlement. This written document serves as a legally binding dedication, defending the customer’s pursuits and stopping future disagreements. Envision a annoyed automobile proprietor, vindicated by a clause within the buy settlement that explicitly assured a particular restore, a victory born from a dedication to element.

Tip 5: Get hold of Impartial Financing: Whereas dealership financing could appear handy, exploring choices from impartial lenders can present better transparency and management over the phrases of the mortgage. Evaluating rates of interest and mortgage phrases from a number of sources can save hundreds of {dollars} over the lifetime of the mortgage and forestall being locked into unfavorable financing agreements that profit the dealership. Consider a financially savvy purchaser, securing a decrease rate of interest from an impartial lender, saving hundreds and avoiding the pitfalls of dealership financing ways.

Tip 6: Belief Intestine Emotions: If one thing feels off concerning the automobile or the dealership’s practices, don’t hesitate to stroll away. A purchase order determination pushed by stress or a way of urgency usually results in remorse. Take heed to instinct and prioritize warning over impulse. Image a sensible purchaser, heeding their intestine feeling and strolling away from a deal that appeared too good to be true, later studying that the automobile had a historical past of undisclosed flood injury, narrowly averting a significant monetary catastrophe.

These proactive measures function a defend in opposition to the potential heartbreak of buying a faulty automobile. Diligence and knowledgeable decision-making are the best instruments in navigating the complexities of the automotive market and safeguarding in opposition to monetary hardship.

The next conclusion will summarize the important factors and provide some remaining ideas.

Deception on Wheels

The previous evaluation has charted a tough course, one steadily navigated by unsuspecting shoppers who discover themselves burdened by autos riddled with defects, usually stemming from less-than-forthright automotive dealerships. The journey begins with a damaged promise a automobile failing to satisfy the requirements implied or explicitly said. This breach units in movement a sequence of potential actions, starting from meticulous documentation and strategic negotiation, to the invocation of client safety legal guidelines and, in some circumstances, the need of authorized intervention. The shadow of this preliminary deception extends far past the rapid transaction, impacting resale worth and leaving an enduring monetary scar. The complexities of warranties, the facility of documentation, and the potential for authorized recourse have been illuminated, every serving as a beacon within the often-turbulent waters of car acquisition.

Let this exploration function a cautionary story. The automotive market, whereas providing the promise of freedom and mobility, also can harbor pitfalls for the unwary. The duty rests on the customer to train diligence, to query assumptions, and to demand transparency. Search impartial inspections, scrutinize automobile histories, and perceive the positive print. For the acquisition of a automobile shouldn’t be merely a transaction; it’s a important funding, one which calls for cautious consideration and a wholesome dose of skepticism. Let the teachings realized right here empower you to navigate the automotive lot with confidence, safeguarding your monetary well-being and guaranteeing that your subsequent automobile buy is a supply of satisfaction, not remorse.

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